Privacy Policy

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Last Updated: October 13, 2025

Who we are

RVA Home Services Group (“RVA Home Services Group,” “we,” “us,” or “our”) operates the website rvahomeservicesgroup.com (the “Site”). We provide property improvement, repair, and remodeling services throughout the Greater Richmond, Virginia area.

Contact Information

• Email: sales@rvahomeservicesgroup.com 
• Phone: (804) 877-8616
• Website: https://rvahomeservicesgroup.com
   

1. Scope of this Policy

This Privacy Policy explains how we collect, use, and protect your information when you visit our Site, fill out forms, contact us, or otherwise engage with our business. It applies to all data collected through our Site and direct communications.

2. Information We Collect

Information you provide directly:
When you fill out a contact or quote form, email us, or call us, we may collect your name, phone number, email, address, and details about your project or property.

Automatically collected information:
We may automatically collect technical data such as IP address, browser type, device type, and pages visited using cookies or analytics tools.

Information from third-party services:
We may use Google Analytics or other analytics tools to measure site performance and advertising platforms (like Facebook and Google Ads) for remarketing.

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide quotes or services.
• Schedule and manage service appointments.
• Improve our Site, services, and advertising effectiveness.
• Send occasional marketing emails or texts (you can opt out anytime). 
• Comply with legal obligations and ensure safety and fraud prevention.
   

4. Cookies and Analytics

We use cookies and tracking pixels to understand how visitors use our Site and to improve our advertising. Cookies may be used for:

• Analytics: via Google Analytics or similar platforms.
• Advertising: to display retargeted ads via Google, Facebook, or Bing.
   

You can disable cookies in your browser or use incognito mode if you do not wish to be tracked. Clearing cookies will reset any remarketing tracking.

5. Communication Consent

By submitting a form or calling us, you consent to receive communications from RVA Home Services Group, which may include calls, emails, or SMS messages related to your service request. Message and data rates may apply.
To stop receiving texts, reply STOP; to stop marketing emails, click unsubscribe in the message footer.

6. Information Sharing

We do not sell your personal data.
We may share limited information with trusted service providers (e.g., hosting, analytics, CRM, or marketing partners) solely for business operations. All such providers are required to keep your data secure and use it only as instructed.

7. Data Retention

We retain your information for as long as necessary to fulfill service requests, comply with legal obligations, or for up to 24 months after your last interaction unless deletion is requested.

8. Your Rights and Choices

You may request to:

• Access or update your data.
• Delete your information. 
• Opt out of future contact.
  Email us at sales@rvahomeservicesgroup.com for assistance.
   

9. Children’s Privacy

We do not knowingly collect data from children under 13. Our Site and services are intended for adults.

10. Data Security

We use reasonable physical and electronic safeguards to protect your data, but no online system is 100% secure.

11. Policy Updates

We may revise this Privacy Policy from time to time. Updates will appear on this page with a new “Last Updated” date.

12. Contact

If you have questions or concerns about this Privacy Policy, contact us at:
sales@rvahomeservicesgroup.com or (804) 877-8616